Obtaining competitive car insurance (My experience) (Part 1)
I had been paying the same amount on my car insurance for as long as I can remember and had been with the same company. I never questioned the amount I was paying and simply assumed it would be similar enough across the board from company to company. I then started to wonder if I could find a cheaper premium for my car, as my car isn’t worth much and I felt I was paying too much for what the car is worth. To see what was out there I put in my details in the “insurance section” of the cars site to get some competitive quotes.

The process
I’m not sure how people managed to find competitive quotes in years past but these days it couldn’t be easier. You see a lot of adverts these days, to simply SMS the word “Save” to a certain number to get a quote and many websites offering a quoting service. What’s nice about these services is that they offer you a number of quotes from varying insurance companies, so it’s clear as day for you to see how the quotes differ in price etc.
I clicked on the link for “Car insurance” in the top line of links on the Cars.co.za main page. From there I was presented with a form to fill in. You need to enter your name and surname etc and some contact details including a cell number and email address. It’s all self-explanatory and obvious enough. Once the form was filled in, I simply clicked on “Submit” and that was that.
Timing of the calls
I will however exclude the names of the various insurance companies, as the point of this blog entry is to explain my experience rather than punt certain companies and give negative views on others.
It took about 10 seconds from the point I clicked on the submit button till my phone rang. The response time was amazing and with any kind of sales or marketing, the first person to pitch their sale has a massive advantage. However, the whole point of finding a competitive quote is in the number of quotes you get so I wasn’t going to simply stick with the first salesman that called.
The other quotes I received weren’t even on the same day though; I got called again the following morning and the morning after that. You can’t help but feel a negative impression towards the companies that take so long to respond to the quote especially compared to the call I received instantly.
The service
The sales people who called me were all good, not amazing or terrible but good enough. Any particulars of the quote that I didn’t understand were explained and we carried on.
The one company however didn’t even bother to call and simply sent an email. The email was just text saying that they were responding to the quote and that I should reply with the relevant information they required to give me the quote. This is terrible service as far as I’m concerned. I had to re-write out their questions and then type out the answers, this took long and felt like a waste of time.
As a potential customer I feel like the company should be the one doing the work and bending over backwards in order to sign up a new client, I wasn’t impressed by the email at all. Funnily enough I haven’t even received a reply from them after I sent them the email, so I have no idea if their quote was any good or not.
* Continues in part 2!












